1. Introduction
At AI Web Design Solutions, we are committed to providing high-quality services that meet our clients' expectations. We understand that there may be circumstances where a refund is warranted. This Refund Policy outlines the conditions under which we provide refunds for our services.
By purchasing our services, you agree to the terms of this Refund Policy. Please read this policy carefully before making a purchase.
2. Refund Eligibility
Eligibility for refunds depends on the type of service purchased, the time elapsed since purchase, and the specific circumstances of the refund request. Please review the following conditions for each service category:
2.1 Web Design Services
- Initial Deposit: The initial deposit for web design projects (typically 30-50% of the total project cost) is non-refundable once work has commenced. This deposit covers initial consultations, project planning, and preliminary design work.
- Project Cancellation: If you choose to cancel a project after work has begun but before completion, a partial refund may be issued based on the percentage of work completed.
- Project Completion: Once a web design project is completed and the final deliverables have been provided, no refund will be issued unless the deliverables do not meet the specifications outlined in the project agreement.
2.2 AI Design Tools and Software
- Subscription Services: For monthly subscription services, you may cancel at any time, but refunds are not provided for partial months. Your subscription will remain active until the end of the current billing period.
- Annual Subscriptions: For annual subscriptions, a pro-rated refund may be issued if you cancel within 14 days of the initial purchase or renewal. After 14 days, no refund will be provided for the remaining subscription period.
- One-Time Purchases: For one-time software purchases, we offer a 14-day money-back guarantee if the software does not function as described.
2.3 Training and Consultation Services
- Scheduled Sessions: Cancellations made more than 48 hours before a scheduled consultation or training session are eligible for a full refund or rescheduling. Cancellations made less than 48 hours before the scheduled session are not refundable but may be rescheduled at our discretion.
- Training Packages: For pre-paid training packages, unused sessions may be refunded on a pro-rated basis if requested within 30 days of purchase.
3. Conditions for Refund
To be eligible for a refund, the following conditions must be met:
- The refund request must be submitted within the eligible timeframe for the specific service as outlined in Section 2.
- You must provide a valid reason for the refund request, such as service not meeting specifications, technical issues, or dissatisfaction with the service.
- For digital products or software, you must demonstrate that the product does not function as described or that technical support has been unable to resolve the issue.
- All refund requests must be submitted in writing to the contact information provided in Section 7.
4. Non-Refundable Items and Services
The following items and services are not eligible for refunds under any circumstances:
- Custom development work that has been completed according to specifications
- Domain registration fees paid on your behalf
- Third-party services or licenses purchased on your behalf
- Rush fees for expedited services
- Service fees where work has been completed as specified
- Training or consultation sessions that have already been delivered
- Services canceled after the refund eligibility period has expired
5. Refund Process
To request a refund, please follow these steps:
- Submit your refund request in writing to billing@aiwebdesignsolutions.com with the subject line "Refund Request: [Your Name or Company Name]".
- Include the following information in your request:
- Your full name and contact information
- Order number or invoice number
- Date of purchase
- Service or product purchased
- Reason for requesting a refund
- Any relevant documentation or evidence supporting your request
- Our team will review your request and respond within 5 business days.
- If your refund request is approved, the refund will be processed according to the timeframe outlined in Section 6.
6. Refund Timeframes and Methods
Once a refund request has been approved, the following timeframes and methods apply:
- Credit Card Payments: Refunds will be processed back to the original credit card used for the purchase. Please allow 5-10 business days for the refund to appear on your statement, depending on your card issuer's policies.
- Bank Transfers: Refunds via bank transfer will be processed within 10 business days. You will need to provide your banking details if they are different from the account used for the original payment.
- PayPal: Refunds to PayPal accounts will be processed within 3-5 business days.
- Other Payment Methods: For other payment methods, refund processing times may vary. Our team will provide specific timeframes when your refund is approved.
Please note that we do not cover any currency conversion fees or other charges that may be imposed by your financial institution.
7. Contact Information
If you have any questions about our Refund Policy or would like to request a refund, please contact our billing department:
AI Web Design Solutions
Billing Department
83 Harrison Vista
North Eva, KA1 3TU
United Kingdom
Email: billing@aiwebdesignsolutions.com
Phone: +44 525 538 0810
Our customer service hours are Monday through Friday, 9:00 AM to 6:00 PM (GMT).
8. Dispute Resolution
If you are not satisfied with our decision regarding your refund request, you may:
- Request an escalation review by contacting our Customer Relations team at customerrelations@aiwebdesignsolutions.com.
- Provide any additional information or documentation that may support your case.
- Request mediation through a third-party dispute resolution service.
We are committed to resolving all disputes fairly and transparently.
9. Changes to Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. The "Last Updated" date at the top of this page will be revised to reflect the date of the most recent changes.
It is your responsibility to review this Refund Policy periodically. Your continued use of our services after the posting of changes constitutes your acceptance of such changes.
The Refund Policy in effect at the time of your purchase will apply to that transaction.
10. Special Circumstances
10.1 Force Majeure
In cases of force majeure or circumstances beyond our reasonable control (including but not limited to natural disasters, power outages, or major internet disruptions), we may extend delivery timelines without penalty. Refund requests related to delays caused by such circumstances will be evaluated on a case-by-case basis.
10.2 Promotional Offers and Discounts
Services purchased with promotional discounts or special offers may be subject to modified refund terms, which will be clearly communicated at the time of purchase. Unless otherwise specified, the standard refund policy applies to discounted services.
10.3 Client-Caused Delays
If project delays are caused by the client (such as failure to provide required content, feedback, or approvals in a timely manner), these delays will not be grounds for a refund. In such cases, we reserve the right to renegotiate project timelines or, in extreme cases, terminate the project with only a partial refund based on work completed.
11. Legal Rights
This Refund Policy does not affect your statutory rights as a consumer. If you are located in the European Union or the United Kingdom, you have certain rights under consumer protection laws, including the right to cancel certain types of contracts within 14 days without giving any reason (the "cooling-off period").
However, by requesting immediate access to digital content or services, you acknowledge that you will lose your right to cancel under the cooling-off period once the service has begun or digital content has been provided.